Director of Clinic Operations and Provider Relations – Strawberry Wilderness Community Clinic | Full-Time

Shae

Why Blue Mountain Hospital District?

The Blue Mountain Hospital District (BMHD) is comprised of a Critical Access Hospital (CAH), Family Medicine and Rural Health Clinic, Home Health and Hospice, Emergency Medical Services, and an intermediate level Care Center.

Our District spans from John Day to Prairie City, nestled in the Heart of Grant County in the Blue Mountains.  The Strawberry Mountain Range and John Day River Valley offers a variety of outdoor activities, from abundant hiking/mountain biking/horse riding trails, to high lakes and ponds.  Our area is known to be a “go to” place for recreation, big game hunting, and fishing!

For more information on our Rural and Remote area, visit our Grant County Chamber of Commerce page at: https://www.gcoregonlive.com/

Join our family-like team in beautiful Eastern Oregon!

Position Summary:

The SWCC Clinic Director will perform duties as assigned for a Clinic in accordance with Oregon Board of Administrative Rules and Regulations.  Responsible for the day to day running of the Clinic including planning, organizing and directing the overall operations of Reception, Registration, Referral Authorizations, Medical and Nursing Assistants, Clinic Providers, Residency/Students and SWCC Patient Care Services. Ensures the compliance with patient care quality standards as it relates to the care provided to all age groups ranging from neonate to geriatric. Regularly monitors the competency of all clerical, nursing and clinical personnel in areas of responsibility. Assists in formulating the budget and maintains efficient and effective departmental operations while required compliance with all state, federal, and local regulations, laws, standards and protocols. Clinic Director provides community involvement, represents the hospital district and assists with marketing efforts such as Grant County Health Fair, Families First Teen Fair, Walk with a Doc, etc., Participates in performance improvement and continuous quality improvement (CQI) activities.

  • Promotes the mission, vision and values of the organization.
  • Maintains continuing quality assessment and improvement analysis and evaluation of patient care delivery and communicates with Administration on the activities/issues of Nursing/Patient Care Services.
  • Responsible for the implementation, monitoring and evaluation of performance improvement activities.
  • Perform administrative duties such as completing reports, evaluations, review and revises clinical policies and procedures.
  • Implementing and maintaining policies and procedures that govern the operation of the facility.
  • Credentialing of all Clinic Providers and Staff.
  • Recommends, supports, and participates in education and training, including orientation of new employees and competency evaluation of all clinical staff. Encourages and facilitates the professional advancement of employees by affording opportunities for further education and experience.
  • Ability to respond appropriately to patient complaints in a timely manner.
  • Collecting, analyzing and reporting Quality, Infection Control, and Safety data.
  • Responsible for preparing and analyzing annual budget in the areas of capital equipment and repairs, education and travel, staffing, and annual census.
  • Responsible for Resident/Medical Students/PA’s onboarding, scheduling and program.
  • Participates in the Administrative team, Board of Trustee, and Medical Staff Meetings.
  • Any additional duties pertaining to the daily operations of the Clinic as per the Chief Executive Officer and State and Federal Rules and Regulations.
  • Establish & maintain solid work relationships, through communication, cooperation, and positive interaction with all employees, staff and physicians.
  • Approachability – build rapport by making the effort to be cooperative and adaptive, put others at ease, and support co-workers.
  • Listening – practice active listening; display patience when listening to the views of others, and discuss differing opinions with an open mind.
  • Problem Solving work with others to prevent problems & find a solution when issues arise.
  • Evaluation – establish standards of work performance and behavior on the job; informs employees of these standards; assist and counsels employees in attaining these standards.
  • Communication – build rapport and develop lines of communication with both internal and external personnel and agencies specifically with Grant County Health Department manager to ensure continuity of care for Grant County residents and documentation of the care in the Clinic’s EMR.
  • Provide training to Grant County Health Department staff in the use of Clinic’s system and maintenance of the license for the health department.
  • Provide training to SWCC staff and provide monthly staff meeting.
  • Exhibit professional behavior while being caring and compassionate.
  • Customer Focusdedicated to meeting the expectations of the internal and external customer.
  • Demonstrate sensitivity, empathy, concern and respect for others. Act with the patient care in mind, gain trust and respect by building and maintaining effective relationships.
  • Maintain confidentialityin accordance with the hospital and HIPAA regulations. Ability to maintain confidentiality of all medical, financial, and legal information.
  • Represents the organization in a positive and professional manner at all times.

Supervisor Responsibilities:

  • Directs the personnel management activities of assigned areas, provides guidance on the selection, hiring, training and development of staff as well as performance appraisal, documentation of deficiencies, performance recognition and disciplinary action; develops, supervises and appraises Clerical, Medical and Nursing Assistants, Clinic Providers, and  Residency/Students; plans and implements disciplinary actions as needed, working with Human Resources as appropriate; makes recommendations to CEO regarding evaluation, promotion, transfer or discipline of Clinic Providers personnel.
  • Supervise and coordinate departmental operations and personnel in accordance with BMHD standards with those departments assigned.
  • Counsel, develop work plans, identify education needs, and/or implement the disciplinary process as needed in conjunction with evaluating the staff at least annually on their performance.
  • Collaborates with Human Resources to mediate conflicts between employees and/or department management to resolve misunderstanding, facilitate communication and to promote effective working relationships (as needed).
  • Assist Human Resources to interview, hire, orient and train staff to fulfill the staffing plan and maintain a balanced, qualified staff in conjunction with developing, maintaining, and periodically updating written job descriptions for each level of nursing personnel.
  • Exhibit professional behavior in a caring and fair serving leadership role.
  • Ability to support change as necessary for smooth operation and cooperation within a team.
  • Demonstrates ability to evaluate, educate, develop, manage, and schedule staff appropriately.
  • Ability to manage annual budget, billing and collection procedures, records, and submissions to include daily deposits and adjustments.
  • Ability to supervise all CPT, HCPC, and ICD-10 Coding.
  • Ability to hold staff accountable for following policies, procedures, and regulations.
  • Evaluate employee payroll timesheets, schedules, licensure, training, and evaluations.
  • Develop a plan for survey preparedness and implement for state survey readiness.
  • Supervise clerical office services including telephone, reception, filing, collection of patient accounts, logging and data entry.
  • Ability to review and manage physician call schedule, days off, vacations, accurately set up patient schedules in appointment system.
  • Maintains self-motivation and sustains a high level of momentum.
  • Able to successfully prioritize when faced with requests, demands and deadlines.
  • Knowledge of customer service concepts.
  • Must be extremely detail oriented and able to perform accurate and thorough recordkeeping.
  • Proven ability to communicate effectively, both in written and oral form.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Supports and maintains a culture of patient safety and quality of care.
  • Proven ability to work as part of a team, in a fast-paced production-oriented environment.
  • Ability to prioritize, highly organized.
  • Expresses excellent judgment, discretion and decision making abilities.
  • Maintains a sensitive, fair and impartial approach to dealing with employees.
  • Supports and maintains a culture of safety, quality and positive patient experience.
  • Working knowledge of relevant regulatory requirements, Medicare, Medicaid, third party payers, CMS, National Patient Safety Goals (NPSGs), and continued readiness related to healthcare or hospital standards.

Reports to:

  • Chief Executive Officer for daily duties and strategic planning for the district.
  • Supply a written monthly report to the Board of Directors.

Education Requirements:

Bachelor’s Degree in Nursing or Business Administration or Equivalent Experience.

Minimum of three (3) years management/supervisory experience, preferably in a medical or clinical setting

Certifications / Licensure Requirements:

Required: Basis Life Support (BLS) certified by American Health Association (AHA).

MUST maintain current BLS certification and recertify prior to expiration date.

Preferred: Current State registered Nurse Licensure, and CPR Certification

For more information, contact:

Shae Voigt, Coordinator – Human Resources
svoigt@bluemountainhospital.org  |  (541) 575-3820