Patient Access Registrar – Emergency Department | Casual

Shae

Why Blue Mountain Hospital District?

Our District spans from John Day to Prairie City, nestled in the Heart of Grant County in the Blue Mountains.  The Strawberry Mountain Range and John Day River Valley offers a variety of outdoor activities, from abundant hiking/mountain biking/horse riding trails, to high and lower lakes and ponds.  Our area is known to be a “go to” place not just for recreation, but also for big game hunting and fishing!  Winter brings snowshoeing and snowmobiling opportunities locally, with skiing/snowboarding resorts not far from home.

For more information on our Rural and Remote area, visit our Grant County Chamber of Commerce page at: https://www.gcoregonlive.com/

The Blue Mountain Hospital District (BMHD) is comprised of a Critical Access Hospital (CAH), Family Clinic, Home Health and Hospice, Emergency Medical Services, and a Care Center.  BMHD offers a wide range of services, and having emergency care is vital for our community.  Our Patient Access Registrars (PAR) are in integral part of the Emergency Team; sometimes being the first face our patients see in a time of dire need or uncertainty.  Our PAR’s must perform at a fast-pace, while remaining confident and effecient for the appropriate start of care for our patients.  We welcome you to join our family team in beautiful Eastern Oregon!

Position Summary:

The Patient Access Registrar (PAR) will perform the duties assigned by the Business Office Manager.   The Patient Access Registrar is responsible for the day-to-day admissions of ER, OB, Inpatient, Swing Bed, Day Surgery, Observation, Outpatient, and Transition Care patients; ensuring the needs of all patients are met in a timely manner as well as following through with the charts upon completion of their visit to coordinate patient-care from pre-admission through discharge.  Also ensuring accurate patient demographics, insurance verification, orders, authorization verification, and scanning.  Works with members of the healthcare team to assure a collaborative approach is maintained in care of treatment of the patient/for patient information.  Multi-tasking, self-motivation, organization skills, and the ability to work in a fast-paced environment are required.  Actively participates in the department’s performance improvement and continuous quality improvement (CQI) activities.

Essential Functions & Responsibilities:

  • Promotes the mission, vision and values of the BMHD.
  • Operates the multi-line telephone system in a professional manner; directing calls to appropriate staff, taking accurate messages and responding to inquiries appropriately.
  • Greet patients, family and staff in a respectful and professional way.
  • Obtain and enter patient information into the computer system accurately; including demographics, insurance and type of service.
  • Accurate scanning of insurance cards and verifications.
  • Use web tools to collect insurance information and eligibility for every patient.
  • Authorization of admissions into the hospital including ambulance if necessary.
  • Completion of night paperwork.
  • Types required documents and correspondence.
  • Organizes and maintains client records and company files.
  • Complies with all applicable company policies and procedures.
  • Communicates appropriately and clearly to all Team Members.
  • Demonstrates the ability to be flexible and organized in stressful situations.
  • Is a resource to Team Members.
  • Is responsive and respecful to Charge Nurse and Provider decisions.
  • Manages and operates equipment safely and correctly.
  • Supports and maintains a culture of safety, quality and professionalism.
  • Learning on the go – develop an action plan when facing new problems, and be open to change.

Core Accountabilities:

  • Demonstrate ability to maintain a high level of output without sacrificing quality.
  • Able to demonstrate and maintain consistent and efficient performance
  • Able to work with small products with repetitive motion and dexterity required.
  • Demonstrate ability to maintain a high level of output without sacrificing quality.
  • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
  • Ability to complete work assignments accurately and in a timely manner.
  • Completes annual education requirements.

Technical Skills:

  • Demonstrate ability to learn and maintain appropriate technical skills to effectively support the electronic record system
  • Displays a proficient understanding of electronic medical records
  • Ability to communicate effectively, both oral and written, through e-mail, presentations etc.
  • Displays an understanding of electronic healthcare systems.
  • Proficiency with Microsoft Google Calendar, Gmail, Excel, keyboarding and reporting.

Teamwork:

  • Establish & maintain solid working relationships through communication, cooperation, and positive interaction with all Team Members.
  • Approachability – build rapport by making the effort to be cooperative and adaptive, put others at ease, and support Team.
  • Listening – practice active listening; display patience when listening to the views of others, and discuss differing opinions with an open mind.
  • Problem Solving work with others to prevent problems & find a solution when issues arise.

Customer Service:

  • Exhibit professional behavior while being caring and compassionate.
  • Customer Focusdedicated to meeting the expectations of the internal customer. Demonstrate sensitivity, empathy, concern and respect for others.  Act with the patient care in mind, gain trust and respect by building and maintaining effective relationships.
  • Maintain confidentialityin accordance with hospital and HIPAA regulations.
  • Demonstrate sensitivity, empathy, concern and respect for others. Act with the patient care in mind, gain trust and respect by building and maintaining effective relationships.
  • Represents the organization in a positive and professional manner at all times.
  • Establish and maintain cooperative working relationships with other including physicians, nurses, administrators, managers, vendors, and other health care industry personnel.

Effective Use of Resources:

  • Maximize the resources while minimizing waste and controlling expenses.  This includes the effective use of work time and supplies, working safely, following established work practices, and seeking ways to improve operations.
  • Improvement – recommend procedures that reduce costs and streamline operations while improving quality.
  • Maintain neat, clean and professional work area.

Initiative:

  • Self motivated and contribute to new ideas.
  • Improvements – initiate improvements and apply new methods of working to help achieve goals.
  • Learning on the go develop an action plan when facing new problems, and be open to change.

Supervisor Responsibilities:

  • None

Supervised By:

  • Business Office Manager

Education & Certification Requirements:

  • High School Diploma or GED equavalent – required
  • Medical Terminology courses or background – preferred
  • Basic computer and typing knowledge and navigation skills – required
  • Experience with release of information – preferred
  • Experience with Electronic Medical Records (EMR) transcription- preferred
  • Experience in a Medical Office or Hospital setting – preferred