Practice Manager – Strawberry Wilderness Community Clinic

Schedule: Full Time

Positions Available: 1

Job Location Type: On-site

Job Location: Strawberry Wilderness Community Clinic, John Day, OR

 

Position Summary

The Practice Manager provides daily operational leadership for the Rural Health Clinic, supporting back‑office functions. This position ensures efficient workflows, coordinates staff scheduling, supports providers, and promotes high‑quality patient care. The coordinator serves as the primary liaison between clinic staff and leadership, plays a key role in training and onboarding, and performs Medical Assistant duties as needed.

This role requires strong communication skills, the ability to solve problems proactively, and the capacity to maintain a positive, team‑centered work environment.

Essential Functions and Responsibilities

• Promotes the mission, vision, and values of BMHD.
• Manages daily operations and overall performance of the practice to ensure efficiency, effectiveness, and high-quality patient care.
• Hires, trains, supervises, and evaluates clinical and office staff; provides coaching, feedback, and ongoing development.
• Develops and implements action plans to improve performance in areas such as employee retention, patient access, workflow efficiency, and financial outcomes.
• Participates in budgeting and financial analysis; reviews monthly financial and performance reports and identifies key trends and variances.
• Monitors patient flow, provider productivity, and staffing coverage to ensure appropriate utilization of resources.
• Serves as the primary point of contact for staff and providers to troubleshoot and resolve operational issues, patient concerns, and workflow barriers.
• Oversees scheduling processes and systems, ensuring adequate coverage during absences and peak demand.
• Collaborates with physicians, regional medical directors, and leadership to align operational and clinical priorities.
• Supports strategic growth initiatives and assists in developing and implementing market expansion strategies.
• Leads regular staff meetings and daily huddles to promote communication, alignment, and engagement.
• Ensures compliance with all regulatory and accreditation standards, including DNV, OSHA, CMS, PCPCH, RHC, CLIA, and HIPAA.
• Oversees routine audits (e.g., charting, supplies, medications, charge posting, cleanliness, quality control) and ensures corrective actions as needed.
• Monitors customer service standards and addresses patient complaints and employee concerns in a timely manner.
• Supports quality improvement initiatives and implementation of new processes.
• Maintains accurate documentation and ensures adherence to organizational policies and confidentiality standards.
• Regularly rounds at assigned clinic sites to engage with staff and providers, assess performance, and address concerns.
• Communicates operational and strategic information effectively across all levels of the organization.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Maintains self-motivation and sustains a high level of momentum.
• Able to successfully prioritize when faced with requests, demands and deadlines.
• Knowledge of customer service concepts.
• Must be extremely detail-oriented and able to keep organized records.
• Proven ability to communicate effectively, both in written and oral form.
• Ability to communicate effectively in English, both verbally and in writing.
• Proven ability to work as part of a team, in a fast-paced production-oriented environment.
• Expresses excellent judgment, discretion, and decision-making abilities.
• Maintains a sensitive, fair and impartial approach to dealing with employees.
• Supports and maintains a culture of safety, quality and positive patient experience.
• Working knowledge of relevant regulatory requirements, DNV, CMS, National Patient Safety Goals (NPSGs), and continued readiness related to healthcare or hospital standards.
• Ability to prioritize, highly organized.

Supervisory Responsibilities

• Oversee back-office clinic staff including medical assistants

Supervised by:

• Chief Medical Officer

Education Requirements

Required:

• Bachelor’s degree or equivalent experience in a healthcare, clinic, or related field setting with leadership or supervisory experience. 

Preferred:

• Master’s degree in healthcare administration, business, or related field.

For More Information

Human Resources 
recruiter@bluemountainhospital.org | 541-575-3820

Why Blue Mountain Hospital District & Grant County?

The Blue Mountain Hospital District (BMHD) is located in Grant County, Oregon, at the heart of the John Day River, in beautiful, rural, Eastern Oregon.  Our District is comprised of a Critical Access Hospital (CAH), Family & Rural Medicine Clinic, Home Care and Hospice, Emergency Medical Services, an Intermediate Care Center and all of the supporting ancillary departments necessary to care for the health and wellness of our community.

Our District spans from John Day to Prairie City, nestled in a valley surrounded by the Blue Mountains.  The Strawberry Mountain Range and John Day River Valley offer a variety of outdoor activities, from abundant hiking/mountain biking/horse riding trails to high and low lakes and ponds.  Our area is known to be a “go to” place not just for recreation, but also for big game hunting and fishing!

Join our family-like team and settle into a lifestyle that is hard to beat!

For more information on our area, visit our Grant County Chamber of Commerce page at: https://www.gcoregonlive.com/